VIRTUALCARE BY EXER [Updated]

Now you can get a quick diagnosis and treatment from our team of providers right from your tablet, smartphone or computer. With VirtualCare by Exer, you simply click on a button to be connected.

Benefits include:

  • Open 7 days a week, 9am to 9pm (last patient seen at 8:30pm)
  • No appointment necessary
  • Live video consultation with a health care provider
  • Prescription (if needed) sent right to your pharmacy
  • Most insurance accepted
  • Seamless transfer of care (if needed) to our Exer Urgent Care clinics for further diagnostic, testing and care

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 How it works:

  1. GO ONLINE and click here to virtually connect to one of our providers when it’s convenient for you.
  2. CONNECT and our team will register you.
  3. FEEL BETTER by receiving an immediate evaluation, diagnosis and treatment plan.

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FAQs

Q: What is virtual care?

A: It provides real-time access to a doctor via video chat with a smartphone, tablet or computer 7 days a week, from 9am to 9pm (last patient seen at 8:30pm).

Q: What will a virtual care visit cost?

A: We accept PPOs, most HMOs, and Medicare. After your insurance pays their portion, we will bill you for any remainder not paid for by insurance.

Q: Who is eligible for a virtual care visit?

A: Anyone is eligible to use virtual care as long as you are located in California at the time of your visit. For anyone under the age of 18, legal consent from a guardian is required.

Q: What conditions can be treated with virtual care?

A: We can treat the following:

  • Cold & Flu
    • Cold, Flu, Cough, Fever
  • Nose & Throat
    • Sore throat, Sinus infection, Stuffy nose
  • Respiratory
    • Seasonal allergies, Bronchitis, Chest congestion
  • Eye
    • Eye infection, Eye irritation, Pinkeye/Conjunctivitis, Stye
  • Skin
    • Rash and hives, Dry skin and eczema, Poison ivy/oak, Acne, Athlete’s foot
  • Gastrointestinal
    • Upset stomach, Heartburn/GERD, Diarrhea, Constipation, Nausea and vomiting
  • Other Ailments
    • UTI’s, Yeast infection, Joint or back pain, Minor cuts/scrapes, Headaches

Q: Can I be screened for COVID-19 (coronavirus)?

A: Yes. We can ask you questions about risk factors and your condition. Based on your information, we can determine if testing is needed or give you other instructions based on your symptoms.

A risk screening is an evaluation of your health and symptoms based on guidelines from public health officials which may determine whether you meet the criteria for testing. A test would involve a swab of the inside of your nose with the sample sent to a lab for testing to see if you have the virus.

Q: Can I get an antibody test for COVID-19?

A: Yes. We offer antibody tests, which are performed through a simple blood test. To be screened for this test, you need to visit one of our clinics or use VirtualCare by Exer.

Q: Can I schedule a virtual visit?

A: There is no need to schedule an appointment. You simply click to be connected for same-day care.

Q: When are the virtual care visits offered?

A: We offer virtual care visits from 9:00 am to 8:30 pm, seven days a week.

Q: Can virtual care be used for emergency care?

A: No. If you are dealing with an emergent or serious condition, we advise you to call 911 or seek in-person medical care.

Q: How can I be treated without a physical exam?

A: Your Exer provider will evaluate your condition based on the symptoms you give as well as visually seeing you by video (if it’s an eye infection, rash or something else visible by the camera). Exer will treat you remotely by giving medical advice, walking you through at-home exercises, prescribing needed medication or recommending you come in to see us at the closest Exer Urgent Care clinic to you.

Q: What if I need a prescription?

A: Exer can prescribe any needed medication and have the prescription sent over to the pharmacy of your choice. We are not able to prescribe narcotics.

Q: What do I need to have in order to do a virtual care visit?

A: You need a smartphone, tablet or computer with a camera, microphone and speaker. It doesn’t matter if it’s Windows or IOS. You can use Google Chrome, Mozilla Firefox or Safari 11+.

Q: Is my medical information secure?

A: Yes. Exer complies with all state and federal government regulations for patient privacy.

NEW MEASURES TO ENSURE NON-COVID-19 PATIENTS FEEL SAFE VISITING EXER URGENT CARE

EL SEGUNDO, Calif. – March 24, 2020 – Exer Urgent Care Centers today issued updated guidance for all 16 centers in Los Angeles County to increase patient safeguards, to the greatest extent possible, against COVID-19.

“We all have a role to play in keeping our hospitals and emergency rooms freed up to serve patients with life-threatening issues, but not at the expense of addressing other important health issues,” said Dr. Brian Wilbur, Chief Medical Officer with Exer Urgent Care.  “We have heard from many consumers that they are putting off addressing non-COVID-19 related health issues for fear of becoming infected by the virus.   We felt like it was important to share the increased measures we are taking to ensure the health and wellbeing of all patients.”

  • Tripling disinfectant cleaning efforts
  • Removing all furniture and reading materials from lobbies
  • Moving patient screening to directly outside each location, even facilitating in-car registration
  • Requesting patients sanitize their hands prior to registration
  • Welcoming patients directly into an examination room or asking them to wait in their car until called

Dr. Wilbur reiterated that washing hands, social distancing and placing a priority on staying in good physical shape through diet, sleep and exercise are the best defense against becoming infected.

The company has 16 locations across Southern California including:  Culver City, Camarillo, West Hills, Rolling Hills Estates, Westwood, La Cañada Flintridge, Pasadena, Canyon Country, Westlake Village, Manhattan Beach, Redondo Beach, Calabasas, Newbury Park, Northridge, Sherman Oaks and Stevenson Ranch. Each center is open seven days-a-week from 9 a.m. to 9 p.m. with little-to-no waiting and last patients are registered daily at 8:30 p.m. Exer accepts most PPOs, most HMOs, Medicare and offers affordable payment options for those with minimal or no health insurance. Exer encourages patients to call one of the 16 locations prior to arrival to determine the best next steps.

For more information about Exer Urgent Care visit www.ExerUrgentCare.com and follow @ExerUrgentCare on Instagram, Twitter and Facebook.

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ABOUT EXER URGENT CARE:

With 16 Southern California locations, Exer Urgent Care is staffed with ER doctors who provide premier medical services in a clean, convenient, high-quality and affordable urgent care environment to a growing number of communities throughout Southern California. With on-site pharmacy, lab, x-ray and more Exer can treat 80 percent of the cases seen in an ER for a fraction of the cost. For more information on Exer Urgent Care, visit ExerUrgentCare.com.

 

MEDIA CONTACT:

Bianca Salter

Public Relations, Exer Urgent Care

562-397-7383

bianca@thebrandamp.com

MAKING OUR CLINICS SAFE DURING THE PANDEMIC — FOR YOU, FOR YOUR FAMILY, FOR THE COMMUNITY [Updated]

Dear Exer Patients,

We are here for you. You may have lots of questions and concerns in these uncertain times, and we want to take this opportunity to reassure you that we’re here to support the medical needs of you and your family. Exer Urgent Care clinics are safe, sterile and our highest priority is the safety and health of our patients, employees and the communities in which we live and work. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.

  • If you currently have symptoms of respiratory illness including fever, cough and shortness of breath, DO NOT come into an Exer Urgent Care clinic until contacting us first. Call the closest Exer clinic to you and we’ll guide you through our safety protocols so you can have your healthcare needs addressed. Or do a visit through VirtualCare by Exer, which allows you to have a video chat with one of our providers. Calling or using VirtualCare first will help us to prepare for your visit and reduce the exposure of our staff and other patients.
  • For the protection of our patients and employees, patients will be directed to a room immediately or asked to wait in their cars after check-in. Patients will be called once a room is available.
  • We are disinfecting surfaces more frequently, asking all patients to use hand sanitizer before registering at the front entrance, and disinfecting exam rooms and any surfaces touched by patients who have possible exposure to the COVID-19.
  • We have set up dedicated screening rooms for patients who exhibit risk factors for exposure to COVID-19.

Exer Urgent Care is working closely with local public health departments and following the Centers for Disease Control (CDC) and World Health Organization (WHO) guidelines to ensure we remain up-to-date on the situation, have knowledge of the most current guidelines, and are continually reviewing, refining, and implementing our processes in response to changes in the situation. For 7 years, Exer Urgent Care has provided immediate care to our communities. We thank you for trusting us with your care, and we’re here to support you and your family.

 

Sincerely,

Rob Mahan

HELPING YOU UNDERSTAND COVID-19 [Updated]

Coronavirus has been on everyone’s minds and all over the news. Exer Urgent Care is committed to you and your family’s health and wellbeing. We want to make sure you have the most up-to-date and accurate information about COVID-19.

We’d like to share with you some important things to know about COVID-19.

What Are the Symptoms?

Some people have had mild symptoms while others become severely ill. Here are the symptoms to look for:

  • Fever
  • Cough
  • Difficulty breathing
  • Severe illness
  • New loss sense of taste or smell
  • Chills
  • Muscle pain
  • Headache

How is it Spread?

The coronavirus is spread through close personal contact or by touching an object or surface with the virus on it from droplets produced through coughing or sneezing.

What Can I Do to Protect Myself and Others?

Because COVID-19 is a respiratory (breathing) illness spread by coughing or sneezing, the best way to prevent the spread is to avoid contact. To avoid being exposed, the CDC recommends taking these precautions:

  • Stay at home when you are sick.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces you touch frequently using a regular household cleaning spray or wipe.
  • Cover your cough or sneeze with a tissue or use your sleeve if you don’t have a tissue
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom and before eating; and after coughing, sneezing, or blowing your nose.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Do Masks Help?

Yes. Everyone should wear a mask when out in public. We are following CDC and LA County Public Health guidelines.

  • Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.
  • The use of face masks is critical for health workers and people who are taking care of someone in close settings (at home or in a health care facility).

When to Seek Medical Care? 

No vaccine or specific treatment for COVID-19 infection is available. Treat symptoms with over-the-counter remedies.

  • Seek prompt medical attention if your illness is worsening (e.g., difficulty breathing).
  • Call your doctor: Before seeking care, call your healthcare provider and tell them that you have, or are being evaluated for, COVID-19.
  • Wear a facemask when sick: Put on a facemask before you enter the clinic. These steps will help us to keep other people in the office or waiting room from getting infected or exposed.
  • If you have a medical emergency and need to call 911, notify the dispatch personnel that you have, or are being evaluated for COVID-19. If possible, put on a facemask before emergency medical services arrive.

For More Detailed Information

Visit the Los Angeles County Department of Public Health web site at http://publichealth.lacounty.gov/media/Coronavirus/

Or the Centers for Disease Control and Prevention (CDC) http://www.cdc.gov/coronavirus/ novel-coronavirus-2019.html