We are now offering COVID-19 testing with results in within the next day at all Exer Urgent Care locations. Testing is only available for patients who have been screened and received a testing referral from one of our providers through VirtualCare by Exer or at one of our clinics. We understand how important it is to get results back fast – to both our patients and communities.

Exer has provided COVID-19 testing for at-risk patients, based on guidance from the CDC and LA County Public Health Officials, since the start of the pandemic.  Since that time we’ve also been working diligently to source a testing solution that will deliver results in a shorter amount of time.

In response to Los Angeles Mayor Eric Garcetti’s announcement on Wednesday, April 29th, on increasing the categories of individuals who can get tested for COVID-19, Exer has expanded its testing criteria for the novel coronavirus to anyone exhibiting symptoms.

For more information about antibody testing click here

Visit VirtualCare by Exer or call your local Exer Urgent Care location to begin the process.




What is COVID-19?

COVID-19 is caused by the SARS-C0V-2 virus. The virus, which can cause mild to severe respiratory illness, was first identified in Wuhan, China, and has now spread globally, including the United States. There is limited information available to characterize the spectrum of clinical illness associated with COVID-19 but it likely spreads to others when a person shows signs or symptoms of being sick (e.g. fever, coughing, difficulty breathing, etc.). However, it is also believed that a material number of patients can be contagious but show no symptoms of the disease.

Do you offer onsite testing for COVID-19?

Yes. We offer testing at all of our Exer Urgent Care locations. For more information on COVID-19 testing, click here.

Do I need a Doctor’s referral to be tested for COVID-19 at an Exer Urgent Care clinic?

Yes, COVID-19 testing is only available at designated Exer Urgent Care COVID-19 testing locations for patients who are seen and evaluated either at an Exer clinic or through VirtualCare by Exer.  We do not currently accept referrals or prescriptions for testing from outside health care providers. If you are exhibiting COVID-19 symptoms, please click opens in a new windowhere to start your video consultation with VirtualCare by Exer before leaving your home.

Who can get the COVID-19 PCR test?

Exer offers PCR testing for a wide variety of patients including those with COVID-19 symptoms, first responders, essential workers, those who have come in contact with someone with COVID-19 within the past 14 days, those who have tested positive for COVID-19 and want to determine if they are no longer carrying the virus, and those who employers require a negative test to prove they are no longer carrying the virus.

What should I expect when I get the nasal swab?

Nasal swab testing involves inserting a long swab (like a long Q-tip) into the cavity between the nose and mouth (nasopharyngeal swab) for about 10 seconds and rotating the swab several times then placing the swab into a tube and returning to the provider.

Do you take appointments for COVID-19 testing?

No appointment is necessary, but we do require you to be screened by one of our medical providers through VirtualCare by Exer. You can also visit one of our clinics – please see our website for locations and hours which may be changing due to current events.

I am at risk. What should I do?

You should connect via video chat with one of our medical providers through VirtualCare by Exer. There is no appointment necessary. Click here to start your visit. You can also visit one of our clinics – please see our website for locations and hours which may be changing due to current events.

When will I get the results of my test?

You will receive your results within the next day.

What should I do while I wait for my test results?

Please stay home and follow these guidelines.

  • Maintain social distancing
  • Keep your hands away from your face, mouth, and eyes
  • Wear a face mask when around other people.
  • Cover your coughs and sneezes.
  • Avoid sharing common household items.
  • Wash your hands frequently.
  • Clean surfaces you touch often, such as tabletops, doorknobs, sinks and light switches, every day.

How will I be notified of my COVID-19 test results?

Results are back within the next day. Please check the Patient Portal for the results. If you see a blank page, they’re not back yet. Just check again later.

If I test positive, what should I do?

If you are sick with COVID-19, you should take steps to help prevent the disease from spreading to people in your home and community. This includes self-isolation as well an informing any close contacts that they may have been exposed. While there is no known cure for COVID-19, our providers can help treat your symptoms to help you feel better. Seek emergency help if you’re severely short of breath or have any life-threatening concerns.

If I test negative, what should I do?

Per the CDC: If you test negative for COVID-19, you probably were not infected at the time your specimen was collected. However, that does not mean you will not get sick. It is possible that you were very early in your infection at the time of your specimen collection and that you could test positive later, or you could be exposed later and then develop illness. In other words, a negative test result does not rule out getting sick later.

How does the COVID-19 risk assessment work?

Our providers will screen and evaluate you for COVID-19 based on local and state guidelines. Our telemedicine visit, VirtualCare by Exer, will consist of reviewing your symptoms, your past medical history, and a virtual exam. If the provider determines that you are eligible for testing, you will be referred to one of our testing centers.

What personal information do you need from me?

You will need a government-issued identification and insurance card to be screened for COVID-19 testing through VirtualCare by Exer. If you get directed to one of our clinics for testing, then please bring your ID.

How do you protect unaffected patients?

At our clinics, we have implemented stricter measures as part of our rigorous decontamination protocols, including:

  • All patients get their temperature checked at the front door to our clinics
  • Moved patient screening to directly inside our front door. All patients with cough/cold/fever symptoms will be asked to wait in their car for an immediate phone triage and registration.
  • Tripling disinfectant cleaning efforts
  • Removed all furniture and reading materials from lobbies
  • All staff have their temperature taken before their shift
  • Requesting patients sanitize their hands prior to registration (only if they are not sent immediately to car)
  • Welcoming patients directly into an exam room if they are in distress and do not exhibit cough/cold/fever symptoms (if they are deemed no risk for COVID)

Where can I go for updates and more information?

The most up-to-date information on COVID-19 is available at the CDC General webpage: https://www.cdc.gov/coronavirus/2019-nCoV/index.html. In addition, please contact your healthcare provider with any questions or concerns.