EL SEGUNDO, Calif. – April 3, 2020 – Exer Urgent Care is announcing the launch of VirtualCare by Exer, an online urgent care service providing real-time access to a medical provider via video chat with a smartphone, tablet, or computer. With shelter in place mandates, this online service provides patients with quick diagnosis and treatment from Exer’s team of medical providers from the comfort of their homes.
VirtualCare is an extension of Exer’s patient access options and will refer patients to in-person clinic visits as needed to complete orders for labs, x-rays, COVID-19 testing, and other services that can’t be performed over a video call. Patients do not need an appointment and Exer doctors can prescribe medication to be sent to a pharmacy of choice or treat patients remotely by providing medical advice. VirtualCare accepts the same insurance and payment options as Exer clinics including most PPOs, most HMOs, and Medicare.
“The goal of VirtualCare is to provide access to patients who are unable to come into one of our clinics due to temporary governmental COVID-19 restrictions or for any other reason that makes coming into a clinic a barrier to receiving treatment,” said Dr. Brian Wilbur, Chief Medical Officer with Exer Urgent Care. “We also continue to encourage patients to come into one of our clinics where we have the most resources immediately available (such as labs, x-rays, DME) to treat most of their urgent medical needs.”
VirtualCare by Exer is available 7 days a week, 9 a.m. to 9 p.m. with the last patient seen at 8:30 p.m. Symptoms that can be treated through this new platform include cold and flu, nose and throat, respiratory, eye, skin, gastrointestinal, UTI’s and other ailments. Exer physicians are able to screen patients for COVID-19 via VirtualCare by asking questions about risk factors and based on information provided, can determine if testing is needed or give other instructions based on symptoms.
Recently, Exer announced new measures as part of their rigorous decontamination protocol to increase patient safeguards against COVID-19. Such measures include tripling disinfectant cleaning efforts, the removal of furniture and reading materials from lobbies, moving the patient screening to directly outside each location, facilitating in-car registration, requesting patients sanitize their hands prior to registration, and welcoming patients directly into an examination room or asking them to wait in their car until they are called. Since then, Exer has added more protocols including:
- Providing masks to all patients
- Adhering to self-swab practices to limit exposure of the virus
- Checking staff’s temperature at the start of every shift to keep workers and patients safe
- Adding detailed patient aftercare instructions to help support patients at home after a visit
“It’s important to give detailed aftercare to our patients on how to do home care and also be instructed to provide all of their close contacts (household members, intimate partners, and caregivers) with home quarantine instructions. Patients with risk factors for severe illness, such as older age and certain underlying medical conditions, should be closely observed and instructed on alarm signs that should prompt immediate medical attention” Dr. Wilbur reiterated.
For more information about Exer Urgent Care visit www.ExerUrgentCare.com and follow @ExerUrgentCare on Instagram, Twitter and Facebook.
ABOUT EXER URGENT CARE:
With 16 Southern California locations, Exer Urgent Care is staffed with ER doctors who provide premier medical services in a clean, convenient, high-quality and affordable urgent care environment to a growing number of communities throughout Southern California. With on-site pharmacy, lab, x-ray and more Exer can treat 80 percent of the cases seen in an ER for a fraction of the cost. VirtualCare by Exer provides patients real-time access to a doctor with no appointment necessary via video chat with a smartphone, tablet, or computer. For more information on Exer Urgent Care, visit ExerUrgentCare.com.
Public Relations, Exer Urgent Care