FAQs – Insurance / Payment
Learn more about the billing and payment process at Exer.
What forms of payment do you accept?
We accept cash, checks, credit or debit card for payment.
Do you take insurance?
Yes, we take PPOs, some HMOs and Medicare plans.
What is my copay going to be?
Your copay depends on your insurance coverage. You can contact your insurance company to get the exact cost.
What if I forgot to bring my insurance card when I come to the clinic?
If you don’t have your insurance card or information when you come into Exer, you may use our and pay at that rate. If you provide us with your insurance information within 48 hours, we can issue you a refund.
How do you handle payment without insurance?
With our , Exer services are affordable for those paying without insurance. Full payment is due at the time of service.
If I come in for an injury due to an auto accident or through worker’s compensation, how is that handled?
When we bill your insurance for an auto accident or injury on the job, we bill one primary insurance source (not multiple sources). You are ultimately responsible for paying the balance of any charges not covered by the primary insurance source.
Why do I owe a balance for my Exer visit?
While your insurance company may cover your visit to Exer, if they don’t consider us In-Network, you may still have a balance due after your insurance company pays the Out-Of-Network charges for your visit. Contact your insurance company before coming in, to find out whether Exer is in or out of network for your plan. We can also help you with this, if you call your nearest Exer location.
Why is there a separate bill from an outside lab?
While Exer has an on-site lab in many of our clinics, there are some tests and screenings we may need to send out to other labs for processing. Those labs have costs that they charge for specific tests.
Who can I call about a billing question?
Please call our billing department at 844-232-0498.