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  • Treating patients with compassion, expertise and kindness.

Urgent care for you and your family.

Exer Urgent Care was created to address the health care needs of adults and children in a safe and inviting setting. Staffed by ER doctors, we combine the best clinical expertise with convenience to give you the best experience possible when you need immediate care.

Exer Urgent Care is a great alternative to the ER

Less Cost

ER visits can cost about 10 times
more than being seen at Exer
opens in a new window(U.S. News & World Report in 2019)

Less Wait

Significantly shorter wait times at
Exer vs. hours of waiting at the ER
opens in a new window(Kaiser Health News)

Expert Care

ER board-certified doctors and
expert medical providers who can
treat 80% of cases seen in an ER

In addition to the lower costs and wait time, Exer offers:

17 convenient
locations throughout
Southern California

On-site X-rays and lab
for your convenience

VirtualCare by Exer lets
you be seen by a
provider anywhere in
Southern California by
using a smartphone,
tablet or computer

Exer’s Patient Portal
provides convenient
and easy access to
your health
information from any
internet-enabled
device

Clinics open from
9:00 am to 9:00 pm*
(last patient registered
at 8:30)

Pediatrics room just
for kids¥

  • *Except Playa Vista.
  • ¥At most locations.

Exer Urgent Care. Less Cost. Less Wait. Great Care.

Come to Exer for:

  • Non-life-threatening medical conditions
  • Normal medical needs outside of your doctor’s office hours
  • Medical conditions needing immediate attention
  • Lower costs than a visit to the ER

Go to the Emergency Room, if:

  • You have a life-threatening injury or illness
  • You’re having a heart attack or stroke
  • You have a head injury, severe cut with bleeding, loss of consciousness or trauma

FAQs – General

Learn more about Exer centers and what to expect during your visit.

What services do you offer?

Exer offers more services than the usual urgent care center. We treat colds, flus, sprains, strains, and more — offering physical exams, on-site X-rays and labs, along with a pediatric room in most clinics. Our list of our services can be found HERE.

What should I bring with me when I come to your clinic?

Please bring:

  • Your driver’s license or a government-issued photo ID
  • Your insurance card, if paying with insurance
  • A list of your current medications
  • Either a credit or debit card or cash for payment, if needed

What’s the advantage of coming to you vs. going to the emergency room?

Exer offers many of the services the ER does (about 80% of what the ER treats) but at a lower cost and with less wait. The average wait time in an ER is 5 hours. The average cost for an ER visit is about $2,000 according to the opens in a new windowU.S. News & World Report in 2019.

Do I need to make an appointment before I come in?

No. You can walk into any of our 17 clinic locations or connect with us through VirtualCare by Exer. VirtualCare by Exer connects you to our team of providers right from your tablet, smartphone or computer. Our clinics and VirtualCare by Exer hours are 9:00 am to 9:00 pm* (last patient registered at 8:30 pm), every day of the week including most holidays (check the locations page for exact hours).

*Except Playa Vista

Will there be follow-up from Exer about my treatment?

Yes, if you need a referral to a specialist, we have a large network of specialists we can recommend for further treatment. In addition, we’ll coordinate with your primary care doctor for further follow-up on your treatment.

FAQs – General

Learn more about Exer centers and what to expect during your visit.

Affordable Care

We accept most major insurances PPOs, some HMOs and Medicare for payment.

Depending on your plan, you may or may not have a copay at the time of service. It’s important to note that insurance plans may charge different rates for different types of visit, so your usual doctor visit may have a different copay from an ER visit.

Exer Urgent Care is contracted with most PPO insurance plans.
Here are some of the more common insurance carriers:

Contracted HMOs are:

If you have additional coverage questions, please call the Member Services phone number on your insurance card.

If you don’t have insurance or would rather pay cash, that’s not a problem. Our opens in a new windowPrompt Pay Programopens PDF file allows you to be seen for different levels of service.

Basic – Level 1

$170

Examples include:

Medication refill, rash,
cough/cold, UTI, etc.

Moderate – Level 2

$215

Examples include:

Insect bites, allergic reactions,
strains and sprains, etc.

Complex – Level 3

$260

Examples include:

Laceration, fracture, head injury,
IV, chest pain, etc.

There are additional things we treat and the costs for them are on our Prompt Pay Card. For your convenience, we offer opens in a new windowbill pay online or you may call us with your payment information (844-232-0498)opens phone dialer.

FAQs – Insurance / Payment

Learn more about the billing and payment process at Exer.

What forms of payment do you accept?

We accept cash, checks, credit or debit card for payment.

Do you take insurance?

Yes, we take PPOs, some HMOs and Medicare plans.

What is my copay going to be?

Your copay depends on your insurance coverage. You can contact your insurance company to get the exact cost.

What if I forgot to bring my insurance card when I come to the clinic?

If you don’t have your insurance card or information when you come into Exer, you may use our opens in a new windowPrompt Pay Programopens PDF file and pay at that rate. If you provide us with your insurance information within 48 hours, we can issue you a refund.

How do you handle payment without insurance?

With our opens in a new windowPrompt Pay Programopens PDF file , Exer services are affordable for those paying without insurance. Full payment is due at the time of service.

If I come in for an injury due to an auto accident or through worker’s compensation, how is that handled?

When we bill your insurance for an auto accident or injury on the job, we bill one primary insurance source (not multiple sources). You are ultimately responsible for paying the balance of any charges not covered by the primary insurance source.

Why do I owe a balance for my Exer visit?

While your insurance company may cover your visit to Exer, if they don’t consider us In-Network, you may still have a balance due after your insurance company pays the Out-Of-Network charges for your visit. Contact your insurance company before coming in, to find out whether Exer is in or out of network for your plan. We can also help you with this, if you call your nearest Exer location.

Why is there a separate bill from an outside lab?

While Exer has an on-site lab in many of our clinics, there are some tests and screenings we may need to send out to other labs for processing. Those labs have costs that they charge for specific tests.

Who can I call about a billing question?

Please call our billing department at 844-232-0498.

FAQs – Insurance / Payment

Learn more about the billing and payment process at Exer.

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