Care From Your Couch.
When you can’t come in, we’ll come to you.
You can now see a provider from the comfort of your home. Our VirtualCare provider team can diagnose and treat many illnesses and conditions through your smartphone, tablet or computer. Just click the button below to get in line. Then feel free to relax while you wait, just keep your cell phone nearby. We will send you a text message with a link when it’s your turn to login online for your VirtualCare visit. Available 9am-9pm Monday-Friday!
Our experienced medical providers can diagnose these—and other—conditions through secure video technology.
There are many common conditions Exer can treat virtually. Here are some of them.
Fever
Rashes / Hives
Infections
Insect Bites / Stings
Sinus Infection
Urinary Tract Infections
Flu
Bronchitis
Not treatable through Virtual Care
Heartburn
Nausea
Migraines / Headaches
Strains / Sprains
Based upon your symptoms, we may recommend you visit an Exer center to be evaluated by a provider in person.
Why VirtualCare
No appointments
Click when you need it
Live video consultation
Talk about your symptoms with an expert caregiver
Insurance advantage
Most insurance plans accepted
Convenient hours
Open seven days a week, 9 am- 9 pm
Prescription ease
Prescriptions ordered directly to your pharmacy of choice
Seamless transfer of care
If you need it, you’re set for more testing and treatment
How it works:
- Connect
to one of our providers when the time is right for you
- Register
with our team as soon as you connect
- Feel Better, Faster
by receiving an immediate evaluation and treatment plan
Frequently asked questions
Learn more about VirtualCare at Exer
What is VirtualCare?
It provides real-time access to a health care provider via video chat with a tsmartphone, tablet or computer 7 days a week, from 9 am to 9 pm (last patient registered at 8:30 pm).
What will a VirtualCare visit cost?
We accept a wide range of insurance including most PPOs, certain HMOs, and Medicare. After your insurance has adjudicated your claim, we will bill you for the amount due, depending on your insurance coverage. If you don’t have insurance, please see our Prompt Pay Program pricing.
Who is eligible for a VirtualCare visit?
Anyone is eligible to use VirtualCare as long as you are located in California at tthe time of your visit. For anyone under the age of 18, legal consent from a guardian is required.
What conditions can be treated with VirtualCare?
We can treat the following: Cold u0026 Flu, Fever, Sore throat, Sinus infection, Stuffy nose, Seasonal allergies, Bronchitis, Chest congestion, Eye infection, Eye irritation, Pinkeye/Conjunctivitis, Sty, Skin, Rash and hives, Dry skin and eczema, Poison ivy/oak, Acne, Athlete’s foot, Upset stomach, Heartburn/GERD, Diarrhea, Constipation, Nausea and Vomiting, Other Ailments including, but not limited to, UTI’s, Yeast infection, Joint or Back pain, Minor cuts/scrapes, Headaches. But if you require any sort of testing, you will need to go to an Exer center. Some medications may not be prescribed through a VirtualCare visit.
Can I be screened for COVID-19 (coronavirus)?
Yes. We will ask you questions about your symptoms and condition. Based on that information, we will determine if testing is needed or provide you with other instructions. You will be referred to one of our centers for in-person testing when appropriate. A COVID-19 risk screening is an evaluation of your health and symptoms based on guidelines from public health officials, which determines whether you meet the criteria for testing. The COVID-19 test is via a swab of the inside of your nose. The swab will be sent to our lab for testing. If opted in, we will text you when your test results are ready (U.S. cell phone numbers only). You may choose to receive your results via text, email, or on the web. Please visit our COVID-19 Testing page for more information.
Can I schedule a VirtualCare Visit?
There is no need to schedule an appointment. You simply click to be connected for same-day care.
When are VirtualCare visits offered?
We offer VirtualCare visits from 9am to 9pm, Monday – Friday
Can VirtualCare be used for emergency care?
No. If you are experiencing an emergent or serious condition, we advise you to call 911 or go to the nearest emergency room.
How can I be treated without a physical exam?
An Exer provider will evaluate your condition based on your symptoms and will sometimes conduct a visual exam via the video connection (ex. eye infection, rash or something else visible via the camera). Exer will treat you remotely when appropriate (ex. providing medical advice, walking you through at-home exercises, prescribing needed medication). But some conditions cannot be treated remotely and in that case your provider will recommend that you come in to see us at the Exer Urgent Care center nearest you.
What if I need a prescription?
Exer will transmit any prescriptions you receive during your VirtualCare visit directly to your pharmacy.. Please note that we are not able to prescribe certain types of medications, such as certain types of pain medication, via a VirtualCare visit and recommend that you come in to one of our centers for further assistance.
What do I need to have in order to do a Virtual Care visit?
You need a smartphone, tablet or computer with a camera, microphone and tspeaker. It doesn’t matter if it’s Windows or IOS. You can use Google Chrome, Mozilla Firefox or Safari 11+.
Is my medical information secure?
Yes. Exer complies with all state and federal government regulations for patient privacy.
